Refund policy

At 11:11 Wellness, we strive to provide you with the best wellness products and an excellent shopping experience. If for any reason you are not satisfied with your purchase, we are here to help. Please review our returns policy below.

General Returns (excluding clothing) 

  1. Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

  2. Time Frame: You have 30 days from the date of purchase to initiate a return.

  3. Proof of Purchase: A receipt or proof of purchase is required for all returns.

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used personal care products (e.g., lotions, creams, oils).

  • Health and hygiene products (e.g., supplements, vitamins).

  • Gift cards.

  • Downloadable software products.

Clothing Returns & Exchanges Policy

At 11:11 Wellness, each piece is created with love, intention, and care. We want you to feel completely aligned and comfortable in what you wear.

Because many of our items are made in small, mindful batches and are crafted in Bali, we aren’t able to offer refunds — but we’re always here to help you find the right fit.

Store Credit Only
We kindly offer store credit for approved returns. This credit can be used towards your exchange or saved for a future purchase that feels right for you.

Exchanges
We gladly accept exchanges within 7 days of receiving your order.
To be eligible, your item must be:

  • In its original condition, unworn, unwashed, and with all tags attached.

  • Returned at the customer’s cost (we recommend using a tracked service).

Once your return arrives safely back to us, we’ll issue a store credit for the value of your item so you can select the correct size or a new piece that calls to you.

Please note:

  • Exchanges are available for damaged items only.

  • We’re unable to accept returns due to change of mind, so please choose with care.

  • We encourage you to check our size guides and reach out if you’re unsure — we’re always happy to help you find the best fit before purchasing.

Thank you for choosing consciously and supporting slow, sustainable fashion. Your understanding helps us continue to create with purpose and heart.

Return Process

  1. Initiate a Return: Contact our customer service team at operations@1111wellness.com to initiate a return. Please provide your order number and the reason for the return.

  2. Return Authorization: Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item.

  3. Shipping: Pack your item securely and include the RMA number inside the package. Ship the package to the address provided in the return instructions. You are responsible for the cost of return shipping.

General Product Refunds

  1. Inspection: Once we receive your return, we will inspect the item and notify you of the status of your refund.

  2. Processing Time: If your return is approved, we will process your refund within [number of days, typically 7-10] business days. The refund will be applied to your original method of payment.

  3. Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

General Product Exchanges

If you need to exchange an item, please contact our customer service team. We will guide you through the exchange process. Please note that exchanged items are subject to availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at operations@1111wellness.com . We will arrange for a replacement or refund at no additional cost to you.

Contact Us

If you have any questions about our returns policy, please contact us at:

Thank you for shopping with 11:11 Wellness. We appreciate your business and are committed to providing you with quality wellness products.